Refund and Cancellation Policy for The Nutrition HQ

This policy outlines the process for cancellations and refunds for our online nutrition coaching services.

 

Membership Plans

We offer several membership plans to cater to the diverse needs of our clients. These include:

 

1. Monthly Plan

2. Quarterly Plan

3. Half-Yearly Plan

4. Yearly Plan

The details for cancellation and refund vary depending on the type of plan subscribed.

 

Cancellation Process

Members can cancel their subscription at any time through their account settings. The cancellation will take effect from the next billing cycle, and members will continue to have access to our services until the end of their current billing period.

 

Refund Policy

We strive to ensure our customers are satisfied with our services. However, if you encounter any issues, we are here to help.

 

Technical Issues: If you face any technical issues that prevent you from accessing our services and we are unable to resolve the issue within 72 hours, you will be eligible for a prorated refund for the duration of the service disruption.

 

Dissatisfaction with the Service: We offer a 15-day money-back guarantee. If you're not satisfied with our services within the first 15 days of your subscription, you can request a full refund.

 

Refund Process: All refund requests should be sent to support@thenutritionhq.com. Please include your account information and reason for the refund. Upon receiving your request, we will review it and process the refund within 14 business days.

 

Refund Method: Refunds will be made to the original payment method. If this is not possible, we will provide store credit equivalent to the refund amount.

 

Please note that refunds are not provided after the initial 15-day period except in cases of technical issues that we are unable to resolve.

 

Legal Compliance

Our refund and cancellation policy complies with local and international laws. If you are a resident outside the United States, please note that refund and cancellation policies might vary based on local laws and regulations.

 

This policy is subject to change, and members are advised to review it periodically. Your continued use of our services after changes constitutes your acceptance of the new terms.

 

If you have any questions about this policy, please contact us at support@thenutritonhq.com

 

Last updated: [9/15/2023]

 

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